Shopify and India Post integration

What the integration does

• Brings your Shopify orders in as shipments, checked against India Post’s rules (address, PIN code, phone number, weight and size).
• Books them with India Post under your own business account and contracts, one at a time or many together.
• Gives each parcel an article ID from the range India Post allotted you, and creates the India Post label.
• Marks the order fulfilled in Shopify with the article ID as its tracking number, and adds India Post’s scans to the order.

What you need from India Post

• A business (contractual) account, with a customer ID.
• API access for that customer ID: see getting India Post API access.
• A contract ID for each service you use, and an article ID range.

What stays with India Post

India Post decides account approval, the services and rates on your contract, and cash on delivery settlement, and it bills postage to you directly. The app uses your account to book and track; it doesn’t resell postage or handle cash on delivery money.

A day with the app

1. New orders appear under Ready to book, or under Needs attention with the reason if something is missing.
2. Select the orders and book them, or have new orders booked automatically. Labels are ready to print as soon as India Post confirms.
3. You’re emailed when something needs you, like an order missing a phone number or a failed delivery.
4. Hand the parcels over at your booking office, or have India Post collect them if your arrangement includes pickup.
5. Tracking updates reach Shopify as India Post scans the parcel: the app checks every 15 to 30 minutes by day (2 hours overnight), or at once with India Post’s webhook where India Post has turned it on.

The full walkthrough is in the setup guide.