Terms of service
Last updated 24 September 2026
These terms apply when a Shopify store (“you”) installs and uses Enrixa IndiaPost, provided by Seamedia E-commerce Solutions (“we”, “us”).
1. The service
Enrixa IndiaPost connects your Shopify store to your own India Post business account. It books shipments for your orders, generates article IDs and labels, marks orders fulfilled with tracking in Shopify, and keeps delivery status up to date.
We are a software provider, not a carrier. India Post carries your parcels under your own contract with India Post, and its terms, rates, service levels and cash-on-delivery remittance are between you and India Post.
2. What you need
- A Shopify store, and the authority to install apps on it.
- An India Post business account with API access, the contracts for the services you use, and the article ID ranges India Post allotted to you.
3. Your responsibilities
- Keep your India Post credentials, contracts and settings accurate and current, and keep your Shopify staff accounts secure.
- Check what the app books and prints, and make sure every parcel meets India Post’s rules, including its rules on prohibited and restricted items.
- Have a lawful basis to share your customers’ details with us and India Post for delivery, and tell your customers about it in your own privacy policy.
- Don’t use the app to break the law, to interfere with India Post’s or Shopify’s systems, or to access another store’s data.
4. Fees
The app is currently free to use. If we introduce paid plans, they’ll be billed through Shopify, we’ll give you at least 30 days’ notice, and you won’t be charged unless you accept a plan in Shopify. India Post’s charges are billed by India Post under your contract.
5. Your data
You own your store’s data. We process your customers’ personal data only to provide the service, as described in our privacy policy and data processing terms, which form part of these terms.
6. Availability and changes
We work to keep the app available and accurate, but it depends on Shopify, India Post and internet services we don’t control. When India Post or Shopify can’t be reached, the app queues work and retries, and it flags anything that needs your attention rather than dropping it. We may improve or change the app; if a change materially reduces what it does, we’ll tell you in advance.
7. Liability
The app is provided “as is”, to the extent the law allows. We aren’t liable for loss, damage, delay or non-delivery of parcels, for India Post’s charges or remittances, or for indirect or consequential losses such as lost profits. Our total liability for any claim relating to the app is limited to the fees you paid us for it in the 12 months before the claim. Nothing in these terms limits liability that can’t be limited by law.
8. Ending the service
You can stop using the app at any time by uninstalling it from Shopify. Its data is then deleted as our privacy policy describes. We may suspend or end access if you seriously breach these terms, or if we stop offering the app, in which case we’ll give reasonable notice where we can.
9. Changes to these terms
We’ll post changes on this page and tell you about material changes before they take effect. Continuing to use the app after that means you accept them.
10. Governing law
These terms are governed by the laws of India, and the courts of India have jurisdiction over any dispute about them.