Cancel and returns

Cancelling a shipment, booking an order again, and returns to sender.

Last updated 17 October 2026

Cancel a shipment#

Before India Post has the parcel: the shipment and its Shopify fulfillment are voided. Don’t hand the parcel over. Its article ID is retired.
After India Post has it: it can’t be voided. Choose Mark for return to sender: the shipment shows Return to sender needed, and you ask your booking office to send it back.

India Post has no cancel option in its API, so a booking that was never handed over simply isn’t used.

After a cancel, the order can be booked again with a new article ID. A replacement is never booked without you:

Book again on the shipment’s page, or on the India Post card in Shopify’s order page, makes a new shipment under Ready to book.
Tick cancelled shipments on the Shipments page and choose Book again to book them straight away. Orders with nothing left to send are skipped.

Delete removes cancelled shipments from your lists. Their article IDs stay retired, and nothing changes in Shopify or Uniware.

Cancelled or refunded before booking: the shipment is cancelled for you.
Changed after booking (address, amount, refund) or its fulfillment cancelled in Shopify: the booked parcel is flagged under Needs attention with what to do. When you’ve dealt with it, choose Mark as handled.

Parcels on their way back show as Returning, then Returned. They come back to the dispatch location’s return address (see Dispatch locations).