Staff notifications

Under Settings → Staff notifications, add up to five email addresses under Recipients (Add it suggests your store’s Shopify email). Everyone listed gets the alerts you choose. The emails come from support@myenrixa.com and name each order and article ID, never your customers’ details.

What you can be told about#

• Shipments need attention: A new order can’t be booked until something is fixed, like a missing phone number, weight or package size.
• Bookings India Post rejected: India Post refused a booking. It stays unbooked until you fix it and retry.
• Booked parcels that need action: You need to act on a booked parcel: ask your booking office for a return, the order changed or was refunded after booking, or the Shopify update failed.
• Failed delivery attempts: India Post couldn’t deliver a parcel. You may want to contact the customer.
• Parcels being returned: India Post is bringing a parcel back to you, or it has arrived back. Nothing to do until it arrives.
• Delivered: A parcel was delivered to the customer.
• India Post login failing: India Post keeps rejecting your API login, so nothing can be booked until it’s updated. Sent at most once a day.
• Article IDs running low: Fewer article IDs are left than the warning level you set in Article ID ranges. Sent at most once a day.
• Out of article IDs: A service has no article IDs left, so bookings that need them are paused. Sent at most once a day.

Instant, daily summary or off#

• Under Notification preferences, choose, for each kind, an instant email, the daily summary at 9:00 AM IST, or nothing. Updates that happen together arrive in one email.
• Anything fixed before its email goes out is left out of it, and a summary with nothing left in it isn’t sent.
• Account alerts (India Post login, article IDs) are always instant, and sent at most once a day.

Wording and checking#

• Change email wording changes each email’s subject and first line, with a preview. {store} is your store’s name and {count} how many parcels. Send test of this email tries one, and Reset to default puts back the original wording.
• Send test email sends a sample to your saved addresses.
• Recent emails lists what was sent: Sent means our mail server accepted it. A failed email shows why; choose Retry to send it again.

Emails to your customers come from Shopify, not from this app: see Booking and fulfillment.