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Dispatch locations

Where parcels leave from: the sender on labels, the booking office, drop-off or pickup, returns.

Last updated 17 October 2026

A dispatch location is an address parcels leave from. It’s printed as the sender on labels and decides which India Post office books the parcel. Set them up under Settings → Dispatch locations. One location is the default.

Address#

  • Contact name, company, up to two address lines, city, state, PIN code and a 10-digit mobile number starting with 6, 7, 8 or 9. Email is optional. The company is required if India Post picks up from this address.
  • Choose the state from the list. Once your India Post account is connected, entering a PIN code fills in the state and city.

Booking office#

Search by PIN code and choose the office that books your parcels (usually your nearest head or sub post office). The list comes from India Post, so it needs a connected account. Changing the office’s PIN code clears the office until you choose a new one.

A dispatch location's booking office, hand-over method and returns
A dispatch location’s booking office, how parcels reach India Post, and returns.

Handover#

Under How parcels reach India Post, choose:

  • Drop-off at post office: you take booked parcels to the booking office.
  • Pickup by India Post: each booking asks India Post to collect from this address. Choose the days India Post can collect (Monday to Saturday), the time (10:00 to 13:00, or 13:00 to 16:00) and any closed dates. Republic Day, Independence Day and Gandhi Jayanti are skipped for you. See Hand-over and pickup.

Returns#

Returned parcels come back to the sender address. To send returns somewhere else, untick “Send returned parcels to this address” and enter the return address. India Post needs a name, company, address, city, state, PIN code and mobile number for it.

Several locations#

Link each location to the Shopify locations whose orders ship from it. Orders from Shopify locations that aren’t linked ship from the default. A Shopify location can be linked to one dispatch location only. You can also change where one shipment ships from, on its page, before it’s booked.

Orders assigned to a Shopify location outside India are never booked with India Post. They wait under Needs attention until the order’s location is changed in Shopify; then choose Re-check order on the shipment (it’s also checked again every few hours).

Labels#

The Labels section of the Dispatch locations page (below the list of locations) sets the label size and Add order details to labels for every location. See Labels.