Customer data

The app reads only what a label needs: the customer’s name, shipping address and phone number. It’s encrypted, every view of it is logged, and it’s never used for anything else.

How long it’s kept#

Under Settings → Customer data → Data retention, choose when customer details are erased: 30, 60, 90 (the default), 180 or 365 days after the shipment ends, that is, when the parcel is delivered, cancelled, or back with you after a return. A new period applies to existing shipments too. A shorter period asks you to tick I understand that a shorter period erases customer details for good. A shipment that never finishes (never booked, or with no final tracking status after 60 days) is erased once it’s older than the period plus 90 days. Encrypted backups are kept for up to 35 days.

Erasing removes the name, address and phone number, the label, the delivery PIN code, India Post’s error messages and tracking remarks. The order number, article ID, status, dates, weight and postage stay in your history. This covers what the app stores; Shopify and India Post keep their own records.

Data requests#

When a customer asks your store for their data or its erasure through Shopify, the app handles it on its own, and both are listed on the same page. An export is ready to download there for 30 days, for you to send the customer. Erasure happens as soon as the request arrives; if a shipment wasn’t booked yet, it’s held under Needs attention for you to cancel.

More detail is in our privacy policy.