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Cash on delivery

How COD orders are recognised and booked, and splitting COD across parcels.

Last updated 17 October 2026

  • An order is cash on delivery when its payment method is one of the names under Settings → Booking and fulfillment → Cash on delivery payment methods, as they appear on your orders.
  • India Post collects the amount still due on the order. It’s shown on the shipment, and India Post remits it to you under your contract.
  • If your contract only allows COD on certain services, choose which service COD orders use in Services and contracts.
A cash on delivery shipment with the amount to collect
A cash on delivery shipment: the amount India Post collects, which you can change before booking.

Several parcels#

A COD order shipped in more than one parcel waits under Needs attention: set how much each parcel collects on its shipment. Enter 0 for a parcel the customer has already paid for.

Changes after booking#

If the order’s amount changes in Shopify after booking, or it’s marked paid, the parcel is flagged: India Post collects the booked amount. The flag says what to do for parcels still with you and for those already on their way.