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Tracking

How parcels are followed to delivery, and what Shopify and your customers see.

Last updated 17 October 2026

After booking, the app follows each parcel with India Post:

  • Tracking is checked every 15 minutes once a parcel is out for delivery, every 30 minutes while it’s on its way, and every 2 hours overnight (10 PM to 7 AM) or after 3 days without a scan; and at once when India Post sends an update to your webhook, if India Post has turned it on (see Connect India Post).
  • Each shipment’s page shows every scan, with the office and time.
  • Scans are sent to Shopify: picked up, in transit, out for delivery, delivered, delayed, failed delivery attempts and failed deliveries.
  • The shipment’s page shows when tracking was last and will next be checked. Check now asks India Post straight away.
A shipment in transit with India Post's scans and its article ID
A shipment in transit: India Post’s scans, the article ID and its link to India Post’s tracking.

Statuses#

StatusMeaning
Label to printIndia Post accepted the booking; its label isn’t marked printed yet (under Print labels).
Awaiting handoverThe label is printed; India Post hasn’t scanned the parcel yet.
In transitIndia Post has it and it’s on its way.
Out for deliveryWith the postman for delivery.
DeliveredDelivered to the customer.
Return to sender neededYou cancelled it after India Post had it: ask your booking office to send it back.
Returning / ReturnedOn its way back to you, or back with you.

A parcel with no final status after 60 days is flagged so you can check it with your booking office, and is no longer checked automatically: Check now still asks India Post, and a new scan starts the checks again. If India Post refuses to give tracking for an article ID, it’s flagged too and tried again once a day.

You can also look up any article ID on India Post’s own tracking page.

Activity#

The Activity page, next to Shipments and Settings in the app’s menu, lists the app’s calls to India Post, Shopify and Unicommerce for the last 30 days. At the top are the last 24 hours’ requests, failures and success rate; Failed shows only what went wrong, and All shows everything.